Click here to download a copy of this information.

Speak Out provides an advocacy services for people with learning disabilities who live in South Lanarkshire (except Rutherglen and Cambuslang). Advocacy means to speak up for yourself, someone else or for a group of people.

Speak Out helps people to have more say about the services they receive, to get information to help them make choices and to raise problems they are worried about.

Some examples of advocacy support are:

• Helping you to get information and find out more about your rights to the services you receive
   
• Go to meetings with you and help you raise any problems that are worrying you
   
• Help you to complain if you are not happy with a service you are receiving
   

How We Do This

We will meet you to talk about the problem you would like advocacy support for. If we can help you we will make an agreement about what we can do to help. If we cannot help you we will try and put you in touch with someone who can.

How Long For

We provide advocacy support for individual issues. Once we have taken the advocacy issue as far as we agreed with you, the advocacy support will end. If you want advocacy support for another issue you can ask about this at any time.

Confidentiality

The advocacy worker will talk about their work with their manager. They might talk about their work with other advocacy workers so that they can get more information about issues. They will not give information about you to any other people unless you have said this is okay. If the advocacy worker is worried about your or other people's safety they may gave to tell other people about the problem. There is more information about this in our Confidentiality Policy. You can download an easy-read copy of this by clicking here.

Database

Speak Out keep information about people we work with on a computer database. This information is only used to help the project with their work and to get information on things like how many people we are working with. No personal information we keep will be given to any other people or service. If you are worried about this information, or want to see any information we have about you, please speak to your advocacy worker. There is more information about this in our Confidentiality Policy. You can download an easy-read copy of this by clicking here.

How to Contact Us

If you would like to speak to someone from Speak Out please click here to find out how to contact us.

Or you can download an easy-read form here.
 

How to Complain

If you are not happy with the service you receive from Speak Out Advocacy Project you can contact the project manager by telephone, post or e-mail using the information in the contact us section. There is more information about this in our Complaints Procedure. You can download an easy-read copy of this by clicking here.

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